Malwarebytes 推送了兩次存在問題的補丁
責編：mhshi ｜2018-01-30 10:54:43安全公司 Malwarebytes 周末連續兩次向客戶推送了存在問題的補丁。第一個補丁導致該公司的安全軟件占用了 90 % 左右的內存和 CPU 資源。在用戶抱怨的官方論壇帖子里，該公司表示正竭盡所能解決問題。然而，一小時后推送的新更新并沒有解決問題。部分用戶報告重啟后軟件開始占用大量內存時整個系統被鎖定。在官方博客和論壇，CEO Marcin Kleczynski 發表了一則致歉聲明。
Earlier this morning, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We have triaged this issue and pushed a protection update that resolves it.
If the update does not resolve the issue automatically for you, please shut down web protection, check for protection updates, and restart your computer.
The root cause of the issue was a malformed protection update that the client couldn’t process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines. To say I am heartbroken is an understatement.
We are working hard to not only triage your issues and get your computer or business back up and running but to also rebuild your trust. We are going to overhaul how we publish these protection updates so that this never happens again.
I am personally available to discuss both on this forum via personal message or at mkleczynski@malwarebytes.com
For a complete description and root cause analysis please click here.
For assistance on how to recover for home users, please click here.
For assistance on how to recover for corporate users, please click here.